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Returns Policy

Empower Tea (ABN 48 653 285 609 ) (“we”, “us” or the “Proprietor”) prides itself on providing products of the highest quality and is committed to customer satisfaction. This returns policy describes generally how we manage product returns. Returns remain subject to our Usage Terms (https://empowertea.com.au/term-conditions). If you would like more information, please don’t hesitate to contact us.

Refunds

Refunds will not be available in any circumstances. If you are not satisfied with any item that you receive from us, you may be entitled to return that item to us in accordance with the below.

Returns

Replacement or credit as remedy

If you are not satisfied with any item that you receive from us, please let us know as soon as possible by sending an email to enquiries@empowertea.com.au as we may be able to replace the item for you. In some circumstances, we may provide a credit instead of replacement at our discretion.

What you must return to us

To receive a replacement or credit, you must first return the item to us along with its original packaging.

Returning items within the first 5 Business Days

If we receive the returned item, or written notice from you that you will be returning the item, within the first 5 Business Days after the earlier of the date of purchase and the date of delivery to you, then we will assess the circumstances (including analysing the returned item, if considered appropriate by us) to ascertain whether or not the Proprietor is at fault and:

  • (Proprietor at fault) if we consider that the Proprietor is at fault, we will provide a full replacement of the returned item (or a credit at our discretion); or
  • (Proprietor not at fault) if we consider that the Proprietor is not at fault, then:
  • if the item has been returned in its original condition, we will provide a full replacement of the returned item (or a credit at our discretion); or
  • if the item has been returned broken, damaged, tarnished or used, we will not provide any replacement or credit.

Returning items after the first 5 Business Days

If we do not receive the returned item, or written notice from you that you will be returning the item, within the first 5 Business Days after the earlier of the date of purchase and the date of delivery to you, then we will assess the circumstances (including analysing the returned item if considered appropriate by us) to ascertain whether or not the Proprietor is at fault and:

  • (Proprietor at fault) if we consider that the Proprietor is at fault, we will provide a full replacement of the returned item (or a credit at our discretion); or
  • (Proprietor not at fault) if we consider that the Proprietor is not at fault, then no replacement or credit will be provided. The Proprietor may, however, choose to provide a replacement or credit in some cases at its discretion.

Business Days

In this returns policy, “Business Day” means a day (other than a Saturday, Sunday or public holiday) when banks in Sydney, New South Wales are open for business.

Shipping costs

In all cases, you must pay the costs involved in shipping the returned product back to the Proprietor. If we consider that the Proprietor is not at fault, then no reimbursement in respect of those shipping costs will be provided. If we consider that the Proprietor is at fault, then we will reimburse you for your reasonable shipping costs incurred in returning the product to us.